If you have had trouble removing yourself from a list sent via ReachMail, using the opt-out link provided in the email, please FORWARD the message directly to remove@publishingdynamics.com and we will promptly remove you. The email must be forwarded, otherwise we will not know from which mailing list it originated. If you no longer have this email, please provide as much detail as possible, so we can identify the source of the mailing.
We do not tolerate spam and refuse to work with clients who blatantly send messages to recipients who have not clearly expressed an interest in receiving emails from our clients. We take issues of email abuse very seriously. If you feel that you have been subjected to spam sent from ReachMail, please email abuse@publishingdynamics.com and we will investigate the matter promptly, including the complete removal of your name from the client(s) lists in question.
There is no issue of greater importance than user privacy. Since personal privacy integrity is at the very core of our business, Publishing Dynamics success depends implicitly upon its ability to maintain the trust of the people viewing mail sent from our clients.
Client Data Policy
As our client, you have exclusive ownership and rights to your subscriber data.
Email Recipient Policy
Email is sent only to lists that have been warranted to us to be composed of opted-in subscribers of our clients. Any e-mail recipient may request at any time to be removed from those lists, and we will comply with that request within one business day. In addition, we will thoroughly investigate any allegations made by e-mail recipients relating to unsolicited e-mail.
Subscriber Privacy
Data Collection: ReachMail allows customers to collect subscriber data only if that data is collected using legitimate opt-in methods—that is, the recipient actively entered their email into a sign-up form, or the email came from an existing customer database.
Confirmed Opt-In Process: When we host the subscription process for a client, this process is a confirmed opt-in. This means that after a person requests becoming a subscriber initially, they will receive a confirmation that they must respond to in order for a subscription to become valid.
Anti-Spam Statement
Spam is jeopardizing the future of email marketing and we are adamantly opposed to the practice of sending spam. Publishing Dynamics/ReachMail practices permission-based e-marketing techniques and does not send spam or work with companies who do so.
Abuse
Any individual or client who is suspected of abusing ReachMail services may be canceled at anytime. There will be no refunds to any monies paid for services. Abuse can be measured by subscriber feedback or by ReachMail's own internal auditing methods.
Security Statement
Along with privacy, security is of utmost importance at ReachMail. Therefore, substantial investments have been made in ReachMail's technology platform including high-end servers and hosting, database applications, and security technologies.
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